• welcome to support care of older people

We deliver compassionate, relationship‑based community support for people with a range of needs, including mental health, dementia, learning disabilities, and autism, helping them to live independently and enjoy the lifestyle they choose.

Since our establishment in 2003, SCOOP has supported a wide range of individuals, with some people remaining with us from the very start of our journey.

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About Us

Positive Feedback

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Professional

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Affordable

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Preserve dignity

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Celebrate Individuality

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Enable freedom of choice

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about us

Community Support

Scoop offers a high quality service for vulnerable adults who may be experiencing difficulties maintaining an independent lifestyle. We have a dedicated team who are experienced in the needs of vulnerable adults who may experience mental and health related illness as well as Dementia/Alzheimers, the service is tailored to meet individual needs.

Our Mission

To champion a good quality of life for individuals

Who We Are

We are a local, family run business based in Kesgrave. SCOOP was founded in 2002 by our directors Sheryl and Phillip Garnham. SCOOP was established as a service because Sheryl and Phillip felt strongly that there was a need to develop support for individuals living in the community. Drawing on their own experience, and evidence gained through liaising with other agencies, they established that care in the community for older people falls short of meeting the individual needs, and SCOOP was then founded! We have a clear understanding of how an individuals needs change throughout different circumstances within their lives. We provide a tailored service based on those needs, within their own home, so they can continue to live as independently as possible! We support people over the age of 18, providing a high quality service, enabling them to fulfil and maintain their chosen lifestyle, whilst being advocated for every step of the way!

What We Do

We have a large range of services that we can offer, and every client receives a package which is specific to themselves and their needs. However, some of the services we offer are;

  • Mental health support
  • Dementia and Alzheimer’s support
  • Learning disability support
  • Support with physical disabilities
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  • Accessing the community
  • Social visits – lunch, coffee etc.
  • Appointments such as GP, hospital, DAS
  • Correspondence
  • Help with budgeting and utility bills
  • Light housework
Read More
  • Liaising with different professionals and services
  • Monitoring wellbeing and reporting concerns if appropriate
  • Assistance with cooking/preparing meals and maintaining a healthy diet
Read More

Support Vulnerable Adults in Your Community

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"Get Involved"

Going to watch the local football team

Going to watch your favorite football team play

Playing games to keep the mind busy

Celebrating birthdays

Celebrating Christmas

Getting out for fresh air and sunshine

Area We Cover

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Ipswich
Felixstowe
Stowmarket
Woodbridge
Aldeburgh
Leiston
Saxmundham
Hadleigh
surrounding

Happy Customers, Happy Homes

Below are a few testimonials from a couple of our current clients, all with different support needs, and a variety of ages!

"I have found scoop very supportive and down to earth; they take their job very seriously and work together as a great team! They have made the whole family feel at ease whilst supporting me and my Husband to live more independently with our learning disabilities"
38 Year Old Female
"I would like to thank SCOOP so much for all the help I have received in the last four years. Without the help and support from my Support Worker and the team, I was facing a very uncertain future, however I am now able to live independently with adaptations. I am 100% sure that this would never have happened without them. With the care and support I have received, I have come to terms with the complex medical issues I face and have started to build a life which I never had before, and don't remember being so happy. I would happily recommend this Local company to anyone, young or old, needing that extra help, and I don't know what I would do without them. Thank You!"
44 Year Old Female
"It's been reassuring that someone caring goes in every week and helps my mum get her shopping. Since my mums Alzheimer’s diagnosis, it has been incredibly reassuring to have someone to share the load with and know that someone else with the knowledge of the condition is keeping an eye on her and will regularly update me on mums health"
Daughter of 75 year old Female
"It's been reassuring that someone caring goes in every week and helps my mum get her shopping. Since my mums Alzheimer’s diagnosis, it has been incredibly reassuring to have someone to share the load with and know that someone else with the knowledge of the condition is keeping an eye on her and will regularly update me on mums health"
Daughter of 75 year old Female
"It's been really nice having someone come in to see me, to sit and chat, who is down to earth and embrace mine and my child's chaos! It has been really nice to have the consistency of a small selection of staff that other agencies haven't been able to provide. SCOOP have been fantastic at supporting me with all my correspondence and day to day tasks, moving house and getting us organised! SCOOP are invaluable.
47 year old Female
"My wife is non verbal and has been diagnosed with dementia. Before SCOOP came into our lives, we were struggling to keep our heads above water. SCOOP have been fantastic, liaising with professionals on our behalf, sorting the house out, and most importantly fully understand my wife and her way of communicating, putting us both at ease on a day to day basis."
70 year old male & 62 year old Female
SCOOP have been supporting my Mum over the last four years. The support has allowed my Mum to remain independent in her home. Many of the Support Workers have become like extended family to Mum. She always feels safe and secure during and after their visits. They have provided excellent Companionship. SCOOP will always go the extra mile in a crisis.
Daughter of 87 year old Female
My mother always looks forward to her visits from Scoop. The staff are so kind and caring, and professional at all times. Some of those she’s known the longest now feel like extra members of the family. They can always be relied on in an emergency - they go above and beyond in times of need. The management team are always on hand, extremely helpful and willing to sort out problems/queries. I can’t recommend this company enough. If you’re thinking of engaging their services, you won’t be disappointed!" 
Daughter of 87 year old Female

Referral and
assessment process

A referral to SCOOP can be made either via phone or email. Once this has been received, we will ask a few questions, and then a full assessment will be completed. Once the assessment has been completed, an individual support plan will then be drawn up, especially tailored to the individual! The area’s we currently cover are Ipswich and surrounding villages, Hadleigh, Stowmarket, Needham Market, Kesgrave, Woodbridge, Martlesham, Leiston, Aldeburgh, Saxmundham, Framlingham, Felixstowe and the surrounding villages to these areas. If unsure if we cover an area, please just give us a ring, as this is not an exhaustive list. Rates are available on request, and do vary depending on area.

Our
staff recruitment

SCOOP has a vigorous process of recruitment, vetting and training. Our staff have a variety of skills and experience, all from different professional backgrounds. Our recruitment process is primarily through word of mouth and employee referral. The benefit of employee referral is that each of our members of staff feels like they are contributing to the wellbeing of their clients, through referring staff for a job who they personally trust, and feel would excel at the job! After an interview, DBS and references are then completed.

Happy Customers, Happy Homes

Below are a few testimonials from a couple of our current clients, all with different support needs, and a variety of ages!

"I have found scoop very supportive and down to earth; they take their job very seriously and work together as a great team! They have made the whole family feel at ease whilst supporting me and my Husband to live more independently with our learning disabilities"
38 Year Old Female
"I would like to thank SCOOP so much for all the help I have received in the last four years. Without the help and support from my Support Worker and the team, I was facing a very uncertain future, however I am now able to live independently with adaptations. I am 100% sure that this would never have happened without them. With the care and support I have received, I have come to terms with the complex medical issues I face and have started to build a life which I never had before, and don't remember being so happy. I would happily recommend this Local company to anyone, young or old, needing that extra help, and I don't know what I would do without them. Thank You!"
44 Year Old Female
"It's been reassuring that someone caring goes in every week and helps my mum get her shopping. Since my mums Alzheimer’s diagnosis, it has been incredibly reassuring to have someone to share the load with and know that someone else with the knowledge of the condition is keeping an eye on her and will regularly update me on mums health"
Daughter of 75 year old Female
"It's been reassuring that someone caring goes in every week and helps my mum get her shopping. Since my mums Alzheimer’s diagnosis, it has been incredibly reassuring to have someone to share the load with and know that someone else with the knowledge of the condition is keeping an eye on her and will regularly update me on mums health"
Daughter of 75 year old Female
"It's been really nice having someone come in to see me, to sit and chat, who is down to earth and embrace mine and my child's chaos! It has been really nice to have the consistency of a small selection of staff that other agencies haven't been able to provide. SCOOP have been fantastic at supporting me with all my correspondence and day to day tasks, moving house and getting us organised! SCOOP are invaluable.
47 year old Female
"My wife is non verbal and has been diagnosed with dementia. Before SCOOP came into our lives, we were struggling to keep our heads above water. SCOOP have been fantastic, liaising with professionals on our behalf, sorting the house out, and most importantly fully understand my wife and her way of communicating, putting us both at ease on a day to day basis."
70 year old male & 62 year old Female
SCOOP have been supporting my Mum over the last four years. The support has allowed my Mum to remain independent in her home. Many of the Support Workers have become like extended family to Mum. She always feels safe and secure during and after their visits. They have provided excellent Companionship. SCOOP will always go the extra mile in a crisis.
Daughter of 87 year old Female
My mother always looks forward to her visits from Scoop. The staff are so kind and caring, and professional at all times. Some of those she’s known the longest now feel like extra members of the family. They can always be relied on in an emergency - they go above and beyond in times of need. The management team are always on hand, extremely helpful and willing to sort out problems/queries. I can’t recommend this company enough. If you’re thinking of engaging their services, you won’t be disappointed!" 
Daughter of 87 year old Female

Older peoples wisdom and life experiences are often under valued in our society. It is our aim to recognise this by encouraging individuality and self worth.   

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Office Hours

9.00am-5.00pm

Location: 125 Terry Gardens Kesgrave Ipswich IP5 2DR

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